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Aia Collection Oy, business ID: 3414260-5
Luotskatu 1, 00160 Helsinki
info@original-story.com

This privacy policy describes how Aia Collection Oy (the company) processes information when you visit our website or make purchases at www.original-story.fi or www.original-story.com.

Intended use

The information collected is primarily used to process orders and payments, and to manage and develop customer relationships. The information is also used to deliver and improve our services, provide customer service, and for marketing and communications. The information also helps us better understand our customers' needs and wishes so that we can offer them better and more personalized services. The information is also used to fulfill legal obligations and ensure security. Your personal information is only accessed and used by our employees who have a necessary job description.

Data collection

We mainly collect information from the customer themselves through registration, orders or other contact. The information provided by the customer themselves includes, for example, name, telephone number, email address and postal address, as well as payment information in connection with orders. This information is necessary so that the customer can be reached and orders can be delivered to the correct address. The customer can also give permission for marketing communications, which enables targeted communication, for example through newsletters. In addition, the customer's purchases, saved products and returns are stored.

Information is also collected automatically when the customer uses and browses the website. This information includes, for example, IP address, browser type and version, operating system, time and duration of visit, and the pages the customer visits. This technical information helps to improve the functionality of the website, better understand customer behavior, and further develop the services. The information is also used to ensure security and prevent possible abuse.

The website uses cookies to improve the user experience. Cookies are small files that are stored on the customer's device when visiting a website. They help, among other things, to remember the customer's settings and login information, analyze the use of the website and provide targeted advertising. The customer can prevent the use of cookies in the browser settings if they wish, but this may affect the functionality and user experience of the website.

Sharing information with third parties

Customer data is shared with third parties only to the extent necessary to implement and improve the services. For example, logistics partners need address information to complete deliveries, and payment service providers process payment information to ensure secure payments. In connection with payment transactions, your payment information only passes through trusted payment intermediaries. We may also share information with trusted marketing and analytics partners so that we can provide targeted advertising and improve the user experience of the site. The purpose of the use of information shared with third parties must be in line with our company's data protection and must not violate the privacy of data subjects. This privacy statement contains a list of our partners, such as Posti and Paytrail, who use customer data necessary for them.

User rights

The customer has the right to access, correct, update, or request deletion of the personal information held by the company. The customer also has the right to know how we use and share their information. If you would like to make changes to your personal information, please contact our customer service.

Data retention period

We retain personal data for as long as necessary to achieve the purposes stated on the page. The retention period for your personal data depends on, for example, whether the data is necessary to maintain your account, ensure the provision of services, comply with legal obligations, resolve disputes, or implement other applicable agreements and policies. The customer has the right to request the deletion of their data.

Cookies and other tracking technologies

Our website uses cookies to collect information about how you use the site, so that we can improve our online store and user experience. Cookies are small text files that are stored on your device when you visit a website. This information allows us to collect information about how you use the site, such as the length of your visit, the pages you visit, and the contents of your shopping cart. Cookies are not harmful or will harm your device, and the data they collect is anonymous.

The customer can choose which cookies they allow, and if they wish, they can deny or clear them completely from their browser settings. However, it is recommended to allow cookies so that the online store and all its features work properly. Cookies ensure, for example, smooth login, shopping cart functionality and personalized recommendations, which significantly improves the user experience.

Read more about cookies: https://www.shopify.com/legal/cookies .

Our partners and platforms we use:

• Shopify
• Shopify Payments
• Posti Group
• Cookiebot
• Paytrail
• Klarna
• Klaviyo
• Google Analytics
• Meta

Changes to policies

We may update this Privacy Policy from time to time, for example, due to changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site and update the "Last Updated" date.

Contacts

If you have any questions about our privacy practices or if you would like to exercise any of your rights, please email us at info@original-story.com.

Last updated: 7.8.2024